FAQs (Quick Support)

❓ 1. Do you have a physical store or outlet?

🏬 We are an online-only store at www.plussize.pk

📦 You can shop 24/7 from the comfort of your home.

🔄 We offer a 30-day, no-questions-asked return policy.

✅ If you're not satisfied or the size doesn't fit, you can return, exchange, or request a refund.

 

📞 Call/WhatsApp: 0332-3668466

📍 Warehouse Address: First Floor, Plot No. 210, Opposite to US Apparel, Defence Road, Lahore

 

❓ 2. What is your return/exchange policy?

↩ You have 30 days to return or exchange your order.

📦 Items must be unused and in original condition with tags intact.

🚫 Items with broken tag seals will not be accepted.

 

❓ 3. Can I open the package before payment?

📬 Yes! Just confirm with our agent at the time of placing the order to enable Open Parcel Before Payment.

📞 WhatsApp us at 0332-3668466 to request this option.

 

❓ 4. Do you offer alterations or size customizations?

👖 Yes! Custom alterations (like resizing jeans or t-shirts) are available.

💵 Fee: Rs. 300 per item | 🎯 Advance payment required

❗ Altered items cannot be returned or exchanged

 

❓ 5. How can I get a discount via video review?

📹 Send us a video review of your purchased item (face not required).

🎁 Based on usefulness, we offer 10–30% refund, and sometimes even 100% refund for great content!

 

❓ 6. What sizes do you offer?

📏 We specialize in plus-size fashion, offering sizes from 2XL to 6XL+ depending on the product.

💪 Designed to fit comfortably and stylishly!

 

❓ 7. What payment methods do you accept?

💳 Debit/Credit Cards

📱 Mobile Wallets (JazzCash, Easypaisa)

🏦 Bank Transfer

🔁 Raast Payments

 

❓ 8. How long does delivery take & what are charges?

🚚 Orders usually deliver in 4-5 working days

🧾 Shipping fee: Rs. 200 | 🆓 Free delivery for orders above Rs. 3,000

 

❓ 9. Do you ship internationally?

🌍 We only ship within Pakistan but if you need, we can arrange it.

📩 Contact our team via WhatsApp to arrange your international order.

 

❓ 10. How do I exchange or get a product replaced?

🔁 Simply send the item back to our warehouse.

📦 In the meantime, you can place a replacement order.

💰 Once we receive your return, we’ll dispatch the new item or issue a refund as requested.

 

❓ 11. What is your replacement warranty?

🛡 If your item is damaged, incorrect, or defective, we’ll replace it within 30 days at no extra cost!

 

❓ 12. Which courier companies do you use?

📦 Right now, we are using Leopards and DAEWOO Fastex as our primary couriers.

 

 

💬 Still have a question? Just reply here or chat with our team on WhatsApp: 📞 0332-3668466