FAQs (Quick Support)
β 1. Do you have a physical store or outlet?
π¬ We are an online-only store at www.plussize.pk
π¦ You can shop 24/7 from the comfort of your home.
π We offer a 30-day, no-questions-asked return policy.
β If you're not satisfied or the size doesn't fit, you can return, exchange, or request a refund.
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π Call/WhatsApp: 0332-3668466
π Warehouse Address: First Floor, Plot No. 210, Opposite to US Apparel, Defence Road, Lahore
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β 2. What is your return/exchange policy?
β© You have 30 days to return or exchange your order.
π¦ Items must be unused and in original condition with tags intact.
π« Items with broken tag seals will not be accepted.
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β 3. Can I open the package before payment?
π¬ Yes! Just confirm with our agent at the time of placing the order to enable Open Parcel Before Payment.
π WhatsApp us at 0332-3668466 to request this option.
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β 4. Do you offer alterations or size customizations?
π Yes! Custom alterations (like resizing jeans or t-shirts) are available.
π΅ Fee: Rs. 300 per item | π― Advance payment required
β Altered items cannot be returned or exchanged
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β 5. How can I get a discount via video review?
πΉ Send us a video review of your purchased item (face not required).
π Based on usefulness, we offer 10β30% refund, and sometimes even 100% refund for great content!
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β 6. What sizes do you offer?
π We specialize in plus-size fashion, offering sizes from 2XL to 6XL+ depending on the product.
πͺ Designed to fit comfortably and stylishly!
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β 7. What payment methods do you accept?
π³ Debit/Credit Cards
π± Mobile Wallets (JazzCash, Easypaisa)
π¦ Bank Transfer
π Raast Payments
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β 8. How long does delivery take & what are charges?
π Orders usually deliver in 4-5 working days
π§Ύ Shipping fee: Rs. 200 | π Free delivery for orders above Rs. 3,000
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β 9. Do you ship internationally?
π We only ship within Pakistan but if you need, we can arrange it.
π© Contact our team via WhatsApp to arrange your international order.
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β 10. How do I exchange or get a product replaced?
π Simply send the item back to our warehouse.
π¦ In the meantime, you can place a replacement order.
π° Once we receive your return, weβll dispatch the new item or issue a refund as requested.
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β 11. What is your replacement warranty?
π‘ If your item is damaged, incorrect, or defective, weβll replace it within 30 days at no extra cost!
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β 12. Which courier companies do you use?
π¦ Right now, we are using Leopards and DAEWOO Fastex as our primary couriers.
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π¬ Still have a question? Just reply here or chat with our team on WhatsApp: π 0332-3668466